These are unprecedented times. There is no playbook for what to do in such a crisis, yet leaders must step up now and guide our communities and businesses as we face some of life’s most demanding challenges.

These challenges may include large quarantine areas, limited access to essential services, and medical shortages for those who fall ill to this virus. Any one of these can also create paralyzing fear.

As the leader, you cannot always control the environment you find yourself. But you can always control your response, your attitude, your behavior, your words and actions. You can always choose to be proactive rather than paralyzed.

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